2024 Mile Square Technology Group's Help Desk Report:

A Step-by-Step Guide to Successfully Outsourcing your Service Desk

Help desk outsourcing can help organizations overcome the challenges of talent shortages, skills gaps, and high costs with a high-performance service desk that delivers proactive support, speedy resolution, and modernized, high-quality service. Yet without the right strategy and structure, help desk outsourcing can struggle to deliver the right results.  

Download our 

“Step-by-Step Guide to Successfully Outsourcing Your Help Desk”

 to learn everything you need to know to maximize the value of an outsourced service desk. Its 10-step roadmap includes:

What to look for in youroutsourcing partner

Determining levels of support and escalations beyond Level 1, and whether atiered or swarming modelis ideal for your business requirements 

Automation capabilitiesthat help you build a more proactive service deskChoosing the model that’s right for you – dedicated or shared resources? 

Defining the best location strategy based on your business footprint – nearshore, onshore, or offshore? 

Establishing arobust process documentation and transitionplanLearning totrust the process 

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